CRM SPECIALIST

  • Società: Bulgari Italia S.P.A.
  • Paese / Regione : Italy
  • Settore di attività: Orologi e Gioielleria
  • Tipo di contratto: Lavoro a tempo indeterminato
  • Mestiere: Marketing
  • Esperienza richiesta: Almeno 5 anni
  • Codice identificativo: BULG04847
  • Data di pubblicazione: 02.05.2021

Posizione

Bulgari Italia SPA within its Jewellery Watches Accessories Marketing department based in Rome is looking for a Marketing Specialist. The candidate, a passionate and motivated team player, will support the team to ensure a tailored customer-centric omnichannel approach, recruit new clients and develop loyalty.


Profilo

Main Activities

  • Spread the CRM culture among all Bulgari stores putting customers first in each and every activity planned and launched
  • Provide guidelines, training and full support to store key-users in the day-by-day operations.
  • Monthly share analysis and reports, constantly monitor results for strategy adjustment and evolution
  • Assists the Store Manager (all Stores in Italy) in achieving the CRM KPI coaching the sales team on clienteling and follow up techniques.
  • Help the team to deep dive in client profile, behavior and preferences to personalize the experience, leveraging on the BEST practice.
  • Monitor e-commerce system and service by developing and managing e-commerce procedures and putting in place actions to catch and care e-commerce customers.

 

Qualifications / Professional Capabilities

  • Minimum 5 years of experience in a similar position within international environment of customer oriented companies - experience abroad will be considered a must
  • Distinctive relational skills
  • Strong e-commerce competences and analytics skills
  • Ability to communicate results / customers' insight at all business levels facilitating action plans definition
  • Fluency in Italian and English (other languages are a plus)

 

Personal Competencies

  • Good Writing Skills
  • Customer Orientation
  • Make-things-happen approach
  • Business Awareness
  • Planning & Organization
  • Innovation
  • Flexibility

 

Candidarsi

Orologi e Gioielleria

Il settore Orologi e Gioielleria, l'attività avviata più recentemente dal Gruppo, riunisce importanti Maison che occupano posizioni complementari.

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