Digital & CRM Officer

  • Società: Guerlain Italy
  • Paese/area geografica: Italy
  • Settore di attività: Profumi e Cosmetici
  • Tipo di contratto: Lavoro a tempo indeterminato
  • Mestiere: Marketing
  • Esperienza richiesta: Almeno 2 anni
  • Codice identificativo: GUER01805
  • Data di pubblicazione: 15.01.2020


The position is based in our Office in Milan and part of the Digital & CRM team. The Digital & CRM Specialist will be involved in the main aspects of digital, social, e-business and CRM activities of the team, managing the following topics.

Main Responsibilities:

  • Support the Digital & CRM Manager to implement the digital plan across all the different channels;
  • Work with the team to develop and execute the visibility and animation activities with all the e-retailers accordingly to the main focus of the marketing plan;
  • Work with central team and local agency to update and animate Guerlain e-commerce website;
  • Manage the day by day activity of Guerlain Social Media channels in conjunction with central team and the Social Media Agency;
  • Support the execution of social & influencers' campaigns;
  • Contribute to the implementation and delivery of CRM communications, reports and ad hoc analysis;
  • Digital, CRM and social monitoring of competitors and e-retailers



 The ideal candidate is a highly motivated and passionate digital communication specialist, with previous experience in digital roles in dynamic contexts.

  • Is required a 2 years minimum of digital and social experience
  • Ability to handle multiple projects and priorities to meet deadlines
  • Strong project/time management skills
  • Positive spirit, curiosity and outgoing attitude
  • Experience with e-retailer management is preferred
  • Fluent in English - mandatory
  • Managing back office and front office of website is preferred
  • Proficiency in Microsoft Office Applications with expertise on Adobe Photoshop programs

Profumi e Cosmetici

Attore di rilievo nei mercati della profumeria, del make-up e dei trattamenti, la divisione Profumi e Cosmetici riunisce grandi Maison storiche e giovani marchi dal forte potenziale.

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