E-Commerce & CRM Specialist

  • Società: Guerlain Italy
  • Paese / Regione : Italy
  • Settore di attività: Profumi e Cosmetici
  • Tipo di contratto: Lavoro a tempo indeterminato
  • Mestiere: Marketing
  • Esperienza richiesta: Almeno 2 anni
  • Codice identificativo: GUER01992
  • Data di pubblicazione: 11.10.2020


The position is based in our Office in Milan and part of the Digital, & CRM team. The E-commerce & CRM Specialist will manage the following activities.

Main Responsibilities:

  • Support the Digital & CRM Manager in defining and executing the e-commerce and CRM strategy to push sales, build a strong database with high engagement and conversion rate, ensuring the consistency with the overall brand strategy;
  • Daily Interface with Guerlain headquarter;
  • Coordination of the digital strategy & performance agency for all the projects and activities to keep growing the e-commerce traffic a performance;
  • Coordination of the CRM agency in the entire perimeter of CRM activities to implement a strong CRM strategy;
  • Support and management of digital activation plans of E-Retailers according to Guerlain priorities in order to support theirs needs and push the sell-out performance.



The ideal candidate is a highly motivated and passionate e-commerce and crm specialist.

  • Is required 3/4 years minimum of e-commerce/CRM experience;
  • Ability to handle multiple international and local projects to meet deadlines;
  • Good technical understanding and management of the back office;
  • Good knowledge of Google Analytics, Power BI, Orion Sell-in, Datastudio Dashboard, K2, Supply Bulletin, SAP;
  • Strong passion and attitude for the beauty market;
  • Strong project and time management skills;
  • Positive spirit, curiosity and outgoing attitude;
  • Confident, professional team player who must be able to collaborate with stakeholders at all levels organization;
  • Data driven and analytical;
  • Proficiency in Microsoft Office Applications
  • Excellent English written and spoken
  • Excellent Italian written and spoken
  • Demonstrate flexibility and willingness to independently navigate of unfamiliarity

Profumi e Cosmetici

Attore di rilievo nei mercati della profumeria, del make-up e dei trattamenti, la divisione Profumi e Cosmetici riunisce grandi Maison storiche e giovani marchi dal forte potenziale.

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