Field Coach Trainer

  • Società: Louis Vuitton Italy
  • Luogo: Italy
  • Settore di attività: Moda e Pelletteria
  • Tipo di contratto: Lavoro a tempo indeterminato
  • Mestiere: Risorse umane
  • Esperienza richiesta: Almeno 2 anni
  • Codice identificativo: LVM06027
  • Data di pubblicazione: 10.05.2018

Posizione

As part of the country training team, you translate and execute the corporate training strategy within your defined stores, partnering with Store Managers. You define the roll-out plan to best contribute to business growth, answering to the needs of the stores through selling skills, product training and active coaching.

You will spend about 80% of your time in stores, between coaching and in-store training in small groups.

Coaching and training at the heart of team performance

Lead a culture of in-store coaching, with a priority on Client Advisors according to their needs.  

You will observe interactions with clients on the floor and through active listening and questioning, you will coach  individual team members to draw out their own solution to improve and develop.

You will support Store Managers in building individual coaching plans after performing gap analysis of their teams, and in coaching their teams on selling skills through coaching the coach

Provide on-going feedback to Store Managers and HR on the performance/progress of individual team members

Leverage on Voice results to coach individuals and support the store to improve root cause of dissatisfaction

Drive key training initiatives, e.g. "Client Experience", through active and sustained in-store coaching contributing to the culture of shop-floor focus and positive recognition

In collaboration with Merchandising team, actively facilitate product training, including new launches, for store population. Develop skills of silhouette building combining product information with selling skills in order to optimize cross-selling. You will leverage on role play and on-the-floor coaching to enhance the benefits to the Client

Ensure the Store Management team has full visibility on training activities (progress, required actions, concerns etc.) making recommendations as needed

Manage and monitor the quality and impact of all in-store training via follow up, partnering with the Store Management team, maintaining an active shop floor presence to observe subsequent implementation and ensure true retention of training contents.

Identify potential training talent within the store to develop and partner in coaching others

Manage the in-store "LMS", ensuring all training is recorded and that Store Management is fully proficient in this tool.

Facilitate on-boarding of new comers

Ensure a consistent on-boarding for all new starters

Liaise with HR to ensure proactive planning for new employees

Ensure regular liaison with trainees, giving feedback on progress to the individual, their Manager and HR during on boarding and induction

General duties not specifically related to Training

Act as a platform for sharing of experience / best practices among the stores on coaching initiatives/programs

Lead by example in terms of the company's policies and procedures

Exemplary personal service and Louis Vuitton grooming standards


Profilo

  • Fluent in English
  • Solid experience working in luxury retail industry
  • Strong Client mindset
  • Be able to adapt and react to changes
  • Training delivery skills - strong presentation skills with use of different techniques to facilitate learning
  • Strong oral and written communication skills
  • Proactive, highly organized and collaborative
  • Good understanding of Power Point, Microsoft Word and Excel
Candidarsi

Moda e Pelletteria

Maison con un patrimonio unico e nuovi marchi emergenti fanno parte di questa eccezionale divisione. Ognuna delle loro creazioni diventa un oggetto del desiderio, che trascende il tempo.

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