IT Analyst CRM report to Head of BI and CRM of IT department. He/she is in charge to support business activities developing IT projects.
CRM IT projects are related to customer analytics, applications, campaigns and other topics involving several type of technologies.
The main responsibilities will concern:
- running analysis
- developing applications
- system integration with internal and external platforms (like email and survey provider)
The ideal candidate has technical and analytical background.
- Bachelor on engineer, computer science, physics, mathematic, statistics
- Web application development: open source, Java, PHP, Phyton
- Statistical and reporting tools: SAS, R, Qlik Sense, Tableau
- CRM and Campaign management tools