Guarantee the full availability of the ICT (Information & Communications Technology) systems and applications, adapting them whenever necessary to the changes in Business requirements. Ensure an high level of customer service for maintenance & operation services.
- Maintain and upgrade of all Local IT/ICT (Information & Communications Technology) systems
- supporting business processes and upgrade of local IT Infrastructure.
- Manage relevant diagnosis, intervention or dispatching and user support on every kind of technical (Hardware, office applications, e-mail, servers and network systems at relevant level) and application issue (Functional/Reporting/Intranet Applications).
- Provide and set up of necessary resources (hardware, software, infrastructure) for new system delivery and actively support corporate project roll-out on field.
- Lead maintain and support local projects according to business need.
- Participate to corporate projects for the innovation/enhancement of the support and knowledge sharing processes, procedures and tools.
- Observe the established quality and procedural guidelines, once the implementation is live.
- Implement support and maintain the Videosurvellaince infrastructure.
- Manage purchasing and vendors selection procedures.
- Suggest solutions/improvements about the Application usage and propose.
- Innovations/improvements of the support process and tools.
- Guarantee the application of the Corporate IT Policies and Standards.
- Knowledge of main operational flows and procedures related to the applications
- Knowledge of multiple Business Application modules, relevant to the supported processes
- Customer Orientation
- Self Development
- Business awareness
- Role Competencies