Posizione
Overall mission
- You are an ambassador for the GUERLAIN brand and heritage.
- You create a distinctive client experience by offering the best-in-class service.
- You educate and initiate clients into the GUERLAIN beauty universe.
- You work in a team and achieve sales targets through commitment and collaboration.
Main responsibilities
Act as a brand ambassador
- Bring clients into the GUERLAIN universe through authentic storytelling about our products and heritage.
- Embody GUERLAIN codes & attitudes and demonstrate attention to detail at the counter and in your interactions with clients.
Offer best-in-class service to our clients
- Offer best-in-class service to our clients
- Create an engaging shopping experience for each client through the GUERLAIN Selling Ceremony.
- Connect with our clients and build long-term relationships with them.
Demonstrate Guerlain make-up expertise
- Educate client on the GUERLAIN make-up universe and convey your passion.
- Advise clients on make-up styles with an artistic flavour: colour combination, make-up tips, application, etc.
- Attract and recruit new clients, booking and conducting personalised make-up consultations.
- Animate make-up events at the counter and achieve retail sales targets as defined for the events or on a monthly basis.
- Participate in PR activities when requested.
- Coach and develop the team on make-up expertise.
- Participate to training sessions when neded
- Embody Guerlain codes and attitude during PR Events and Social and Digital Events
Profilo
Attitude & Skills
Attitude
- Passionate, you provide exceptional service to our clients and convey your passion through each client interaction.
- Empathetic, your smile creates a positive atmosphere for our clients and your team; you are a good listener and can detect the subtlety of client needs and build strong relationships with them on a long-term basis.
- Positive, you have a "can-do" attitude and challenge yourself to go beyond expectations.
- Attuned to the luxury universe, you make no compromise on details and service.
- Team player, you work in a collaborative way within the team.
- Ability to make client feel at ease.
- A feel for luxury, refinement.
Skills
- Excellent selling skills and product knowledge.
- Confirmed skill in make-up application.
- Excellent storyteller, you transmit our heritage and product value to clients in a simple and engaging way.
- Strong communication skills, you initiate engaging interactions with our clients.
- In specific flagships with international traffic: language skills, you are able to serve clients from different countries and cultures.
Work experience & education
- You preferably have previous successful selling experience in the Service or Retail industry, 5 years at least.
- Education: depending on the country's specific system.
