OMNICHANNEL PROJECT MANAGER

  • Società: Bulgari S.P.A.
  • Paese / Regione : Italy
  • Settore di attività: Orologi e Gioielleria
  • Tipo di contratto: Lavoro a tempo indeterminato
  • Mestiere: Vendite
  • Esperienza richiesta: Almeno 2 anni
  • Codice identificativo: BULG04839
  • Data di pubblicazione: 25.03.2021

Posizione

Bulgari S.p.A., within the Worldwide Omnichannel department based in Rome, is searching for an Omnichannel Project Manager.

Reporting to the Omnichannel Acquisition Manager, the Omnichannel Project Manager plays a key role in creating a seamless customer experience across all distribution channels, leveraging on the collaboration with many other teams across the organization.

Main responsibilities

  • Leading cross-functional project teams to design, deliver, test and successfully roll-out Omnichannel projects;
  • Ensure project monitoring and coordination, anticipating and communicating the project status and risks to key stakeholders;
  • Design, gather and formalize requirements, set priorities based on users' needs;
  • Work closely with the Omnichannel Adoption team, the B2C Customer Service team, the CRM team and the local stakeholders to ensure a complete alignment and that the projects get implemented smoothly and is fully adopted in the organization;
  • Support in building a robust Omni-channel metrics and reporting to measure performances in a "test & learn" approach;
  • Partner with IT to plan and prioritize Omni-channel projects and activities, optimizing resources and budget allocation, while leveraging on the latest technologies;
  • Support in identifying new opportunities for Omnichannel initiatives (market reviews, competition benchmarks);
  • Geographical scope: global, with frequent travels.

Profilo

Profile

  • University degree
  • 3-5 years of experience in a similar position within an international environment - experience abroad will be considered as a plus
  • Project management skills with ability to manage simultaneous projects at the same time
  • Fluency in Italian and English (other languages are a plus)
  • Strong digital competences and analytics skill
  • Distinctive relational skills

Informazioni aggiuntive per i candidati

Competencies

  • Passionate about e-commerce/retail, consumer experience, digital technology
  • Orientation towards customers
  • Strong analytical mindset
  • Proactivity
  • Excellent communication skills
  • Experience in collaboration in international environment
  • Networking

 

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Orologi e Gioielleria

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