Process & IS Officer for LG

  • Società: Manufactures Dior
  • Paese / Regione : Italy
  • Settore di attività: Moda e Pelletteria
  • Tipo di contratto: Lavoro a tempo indeterminato
  • Mestiere: Sistemi informativi
  • Esperienza richiesta: Almeno 5 anni
  • Codice identificativo: CDC04429
  • Data di pubblicazione: 31.03.2021


Position and responsibilities

Working within the Process & IS Team, you will be responsible for all IS systems used in the Leather Good industrial department on 3 axis :

  • Managing and coordinating support activity;
  • Being responsible and autonomous for evolution management doing the in-between with Business and the AMS Team in Paris (for systems handled in Paris) or software houses (for systems handled locally in Italy);
  • Being responsible and autonomous for Roll out and Cut-Over the new projects.

On the Support Side your responsibilities will be:

  • To manage the day to day duties of the local support - ensuring all software related support calls (level 1) are dealt with in line with agreed objectives
  • To provide level 2 support adding his/her analysis/knowledge for a support request and/or acting on parameters in the system when needed
  • To act in a pivotal role between Manufactures Dior and AMS Teams in Paris for requests that cannot be resolved in house monitoring priorities and resolution objectives
  • To provide advice, training and support in the use of the software products to the local support, when and if required.

On evolution side will be:

  • To formalize needs and evolution requirements with relevant Departments
  • To work with AMS Team in Paris to manage priorities, development and follow-up linked to the Business' requirements
  • To manage external consultants to enhance the systems handled locally (not through Paris) as and when required.
  • To ensure documentation database is up to date regarding evolution implemented
  • To transfer knowledge of the evolutions/modification to the local support

On project side will be:

  • To appropriate the new projects through the conception documents delivered by the project team
  • To participate to the IT and Users Acceptance tests
  • To train key users before the go live
  • To ensure the hypercare phase after the project go-live
  • To ensure the handover with support and AMS structures


Graduated with a master's degree in Management Engineering or Computer Sciences you have 5-8 years of experience in system implementation (PLM, ERP, etc) and/or processes management (Product Development, Industrial Supply Chain, Manufacturing).

Your knowledge of fashion and/or luxury industry will be appreciated.


Open minded, you are service oriented with excellent relationship and communications skills.
You can also demonstrate your analysis and synthesis capacities.


Moda e Pelletteria

Maison con un patrimonio unico e nuovi marchi emergenti fanno parte di questa eccezionale divisione. Ognuna delle loro creazioni diventa un oggetto del desiderio, che trascende il tempo.

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