Sales Associate Mandarin speaker

  • Società: Loro Piana Great Britain
  • Luogo: United Kingdom
  • Settore di attività: Moda e Pelletteria
  • Tipo di contratto: Lavoro a tempo indeterminato
  • Mestiere: Retail
  • Esperienza richiesta: Almeno 2 anni
  • Codice identificativo: LORP00609
  • Data di pubblicazione: 02.07.2019

Posizione

The Store Sales Associate represents the company with the clients. She/he is a professional as far as Luxury sales are concerned and puts this characteristic to the company's service and to the satisfaction and loyalization of the clients. She/He cooperates to reach the qualitative and quantitative goals set in his department and in the store.


Profilo

  • He is polyvalent, to the service of a constantly operative Store in order to obtain the maximum satisfaction for the client;
  • Aligns to the style and qualitative standards of the Brand during and after the sale;
  • Cooperates with the colleagues in order to contribute to create a nice atmosphere in the store, is careful to the good outcome;
  • Receives and displays the products according to the pre-established procedures;
  • Constantly maintains tidy the working place in harmony with company dispositions.
  • The person will work in Accesories department

Sales

  • Supplies for and maintains a high level of client service;
  • Manages commercial relations with clients in order to assure the maximum level of satisfaction and optimizing each phase of the commercial relation.

Client Management and CRM

  • Assures post sale service with the same spirit of sales in terms of maintain satisfaction and loyalize the client in order to promote di image of the brand;
  • Manages the claims with the support of a responsible person;
  • Transforms in special moments all situations of contact with clients of the Store; promoting the Brand and the Product;
  • Communicates to the Direction the collected information regarding clients;
  • Executes the follow up of clients' requests.

Product

  • Participates to all product presentations (of all product categories) done in the store;
  • Knows in depth all products of his category and punctually updates on all product categories present in the store;
  • Assures the correct management (cleanness, cure, replacement etc.) of the products of his sector;

Visual

  • Cures the maintenance of the displays in his sector and eventually signals if something is missing.

 Stock

  • Knows the stockpile in order to optimize sales;
  • Participates to end of the year, sector and rotation inventory per product category.

 Stolen and missing items

  • Respect the assigned position and coordinates with the colleagues in case he moves;
  • Promptly signals to his superior if something is missing.
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Moda e Pelletteria

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