Sales Associate Menswear

  • Società: Loro Piana Great Britain
  • Luogo: United Kingdom
  • Settore di attività: Moda e Pelletteria
  • Tipo di contratto: Lavoro a tempo indeterminato
  • Mestiere: Retail
  • Esperienza richiesta: Almeno 2 anni
  • Codice identificativo: LORP00600
  • Data di pubblicazione: 10.06.2019

Posizione

The Store Sales Associate represents the company with clients. He/She is a professional as far as Luxury Sales are concerned and puts this talents to the company service in order nourish customers satisfaction and loyalty. He/she cooperates to reach the qualitative and quantitative goals set in his/her department and in the store.

Responsibilities:

  • He/She is polyvalent, constantly operating to serve the Store, and achieving the highest client satisfaction
  • Is responsible to aligned both the sales ceremony and the post-sale service to the Brand' s Identity and qualitative standards
  • Cooperates with his colleagues, to create a positive atmosphere in the store, and cultivates his own performance level
  • Receives and displays the products according to the established procedures
  • Constantly maintains a tidy working place, in harmony with company dispositions

Profilo

Sales

  • Supplies for and maintains a high level of customer service
  • Manages commercial relations with clients in order to assure the higher level of satisfaction and enhancing each phase of the commercial relation
  • Takes part in the Store and Department meeting

 Client Management and CRM

  • Assures the post-sale services with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
  • Manages claims with the supervisor support
  • Turns every touch point with customers into a positive situations, always promoting Brand image
  • Communicates to the Direction the collected information regarding clients
  • Executes the follow up of clients' requests

Product

  • Participates to all the product presentations (of all the product categories) done in the store
  • Deeply knows all products of his category and he is promptly updated on all the product categories present in the store
  • Assures the appropriate care (cleanness, cure, replacement etc.) of the products in his sector

Visual

  • Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance

                                                                                                                                                             

Stock

  • Is always updated on the Store stock in order to optimize sales
  • Participates to end of the year, sector and rotation inventory for each product category

 Stolen and missing items

  • Respects the assigned position in order to prevent thefts and losses, and has to coordinate with colleagues in case of movement
  • Swiftly points out to his supervisor if something is missing

Informazioni aggiuntive per i candidati

  • Passion for Loro Piana's products
  • Attention to details
  • Excellent relation skills
  • Team Working skills
  • Flexibility and adaptability
  • Good stress management
  • Tidy and smart look
  • Excellent English Knowledge. The knowledge of another language is considered as preferred title
  • 3 years of experience in Luxury Brands as Sales Associate

 

Candidarsi

Moda e Pelletteria

Maison con un patrimonio unico e nuovi marchi emergenti fanno parte di questa eccezionale divisione. Ognuna delle loro creazioni diventa un oggetto del desiderio, che trascende il tempo.

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