Customer Service Representative, Bilingual (French)

  • Società: ASS Watch & Jewelry
  • Paese / Regione : United States
  • Citta : Springfield, NJ
  • Settore di attività: Watches & Jewellery
  • Tipo di contratto: Permanent Job
  • Mestiere: Retail
  • Esperienza richiesta: Minimum 2 years
  • Codice identificativo: ASSWIJ00118
  • Data di pubblicazione: 15.08.2022

Posizione

Position Title: Bilingual Customer Service Specialist
Brand: LVMH Watch & Jewelry (TAG Heuer, Zenith Watches)
Reports to: Director, Customer Service

POSITION SUMMARY
The Bilingual Customer Service Specialist acts as primary contact for brand Account Executive, retail, wholesale, eCommerce and customer questions/ concerns.

MAIN RESPONSIBILITIES:

  • Handles inbound and outbound calls, emails, chats and conflict-resolution from multi-channeled contacts in an unscripted call center environment
  • Responds to customer inquiries and concerns. Troubleshoots issues and determines best path for resolution utilizing quality metrics established by management to provide a consistent customer service experience
  • Effectively communicates accurate information to the customer and conducts the
    appropriate customer follow up whenever required
  • Initiates resolution forms and tracks call types
  • Achieves personal and team performance objectives and standards
  • Other activities as assigned

Profilo

KNOWLEDGE, SKILLS & ABILITIES

  • French/English fluency required
  • Excellent Customer Service skillset required
  • Must be comfortable with technology including, but not limited to; SAP, Magento, Salesforce and Pro-Concept.
  • Excellent written/verbal and follow-up/time management skills
  • Working knowledge of and skill in using MS Office – Word, Excel - required. Relevant SAP and Salesforce experience preferred.
  • Ability to quickly learn a new database computer program quickly required
  • Ability to adeptly multitask and prioritize as necessary with strong attention to detail
  • Must be open to coaching and constructive feedback to improve their own performance and to enhance the overall performance of the team

EDUCATION AND EXPERIENCE

  • Minimum of 3 years prior customer service experience in a high volume, unscripted call center environment required

Employee benefits: At our Maison, we offer a generous and comprehensive benefits package including medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401k, automatic employee contribution, employee assistance programs and more.

 

Equal Employment Opportunity

Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws.  This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.

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