Posizione
Mission:
Within the Worldwide Omnichannel department based in our headquarters in Rome, we are looking for an experienced E-commerce Product Owner. The selected person will build the E-Commerce product strategy and roadmap, based on the digital commerce ambitions in terms of revenue growth, Digital Customer Experience elevation and increase customer lifetime value.
Main Accountabilities:
- Launch new functionalities and optimize existing ones related to purchase, services, delivery and after purchase for customers by analyzing shopping behaviors, check out funnel and NPS post-purchase and post-delivery;
- Engage regularly with business stakeholders to define & align on digital product vision and strategic direction;
- Identify the business challenges, analyze shopping behaviors, check out funnel and NPS to launch new functionalities and optimize existing ones mainly related to: purchase & payments, online services, online orders, checkout, delivery and after purchase;
- Build the product strategy and roadmap and manage the product backlog prioritization in order to achieve maximum value for the product;
- Clearly communicate product vision, roadmap and priorities, as well as KPIs benefits and results to a spectrum of audiences from internal and external stakeholders to technical teams;
- Work closely with cross-functional and cross-market teams as well as other agile teams including development and design to deliver unique experiences;
- Monitor industry developments with focus in the luxury industry. Develop deep understanding of how client behaviors are evolving and how it changes the meaning of luxury servicing and be pro-active in proposing evolutions;
- Work using Agile-Lean principles and methodologies, developing product incrementally by looping feedback as it gets built and released as well as continuously improving processes;
- Adapt product features to local specificities, manage prioritization, roll out and reporting, engage with local market teams worldwide.
Informazioni aggiuntive
- Product Management and Technical product development, ideally in Agile environments
- Solid knowledge and experience on Agile-Lean principles and practices
- Modern leadership and management
- Global scope. Understand local specificities and Omnichannel features
- Broad knowledge of the E-commerce ecosystem, experience in retail and omnichannel environments is a plus
- Fluency in English and Italian
- Strong communication skills across technical and non-technical stakeholders
- Analytical mindset. Experience in making data-driven decisions
- Ability to work with teams at all levels of the organization and manage conflicting needs of stakeholders
- Proactive in providing new ideas and solutions
