Customer Service Specialist

  • Società: Acqua Di Parma
  • Paese / Regione : Italy
  • Settore di attività: Profumi e Cosmetici
  • Tipo di contratto: Lavoro a tempo indeterminato
  • Mestiere: Supply chain
  • Esperienza richiesta: Almeno 5 anni
  • Codice identificativo: ADPA00236
  • Data di pubblicazione: 08.04.2021


Reporting to the Customer Service Manager, the Customer Service Specialist will be responsible to drive customer performances taking in charge the following activities:

  • Process the customer orders in the system under the procedures of the company and customer requests
  • Manage the emails received, whether internal or external
  • Work internally with other departments in order to resolve any customer questions / complaints
  • Working very closely with other departments to make sure that customers receive their orders with the highest level of service
  • Customer Master data Management
  • Returns  
  • Orders tracking
  • Credit Note management
  • Import/Export Customs Operations
  • Working with the 3PL warehouse and logistics partners
  • Credit Management


  • High School diploma or equivalent required; Bachelor's degree in foreign languages
  • Minimum 1-3 years International customer service experience
  • Language skills: fluent in English, other languages are considered a plus
  • Must possess a strong customer orientation
  • Must be extremely detail oriented
  • Must possess strong time management skills
  • Excellent interpersonal & communication skills
  • Computer and Microsoft Office proficiency, in particular Excel, PPT
  • Knowledge of SAP and previous experiences in the logistics area are considered a plus

Profumi e Cosmetici

Attore di rilievo nei mercati della profumeria, del make-up e dei trattamenti, la divisione Profumi e Cosmetici riunisce grandi Maison storiche e giovani marchi dal forte potenziale.

Scoprire il settore di attività